Shipping Policy

Your order will be processed and shipped within:

• 1-3 business days for in-stock items
• 2-4 weeks for made-to-order items
• Eventually for limited edition drops

Business days = Monday through Friday, excluding holidays when we're probably at the beach.

Processing time starts after your payment clears, not when you place the order. Basic economics.

Region	Delivery Time	Carrier	Cost
United States	3-7 business days	FedEx, UPS, or USPS	FREE
Canada	5-10 business days	Canada Post, FedEx	FREE
Europe	7-14 business days	DHL, FedEx	FREE
Australia/NZ	10-14 business days	Australia Post, DHL	FREE
Rest of World	10-21 business days	DHL, FedEx	FREE

Note: These are estimates, not guarantees. Shipping times depend on customs, weather, and the general competence of postal services.

Every order includes:

• Your overpriced shoes in their original box
• Tracking information via email
• Discreet packaging (no one needs to know what you spent)
• Insurance coverage
• Our judgment-free delivery service

Once your order ships, you'll receive:

• Tracking number via email
• Direct link to carrier tracking
• Delivery confirmation when it arrives

Don't email us asking where your package is if it's been less than the estimated delivery time. Check the tracking first.

For successful delivery:

• Provide accurate addresses: We're not detectives
• Be available to sign: Or designate someone who can
• Check your mailbox: Sometimes carriers leave notices
• Respond to delivery attempts: Carriers usually try 3 times

If you're not available and the package gets returned to us, we'll contact you about reshipping. You might have to pay for the second attempt.

If your package shows as delivered but you didn't receive it:

• Check with neighbors, building management, or family members
• Look around your property (porches, garages, etc.)
• Contact the carrier directly
• Wait 24-48 hours (sometimes tracking updates are delayed)

If it's genuinely lost or stolen, contact us at fabrevoie@gmail.com with your order number and tracking information. We'll work with the carrier to resolve it.

If your package arrives damaged:

• Take photos of the damaged packaging
• Check if the contents are damaged too
• Contact us immediately with photos and your order number
• Keep all packaging materials for potential carrier inspection

We'll either send a replacement or issue a refund, depending on stock availability.

Need to change your shipping address? You have exactly 1 hour after placing your order to contact us. After that, the package goes where you originally said it should go.

We can't intercept packages once they're in transit. That's between you and the carrier.

Shipping may be delayed during:

• Major holidays (Christmas, New Year, etc.)
• Black Friday/Cyber Monday chaos
• Natural disasters
• Global pandemics
• Carrier strikes or other labor disputes
• Acts of God or government

We'll update you if there are significant delays, but patience is a virtue.